Can I pay with a credit card? We only accept cash for entry fees and snack bar purchases. Memberships and birthday parties can be paid with a card!
What happens when schools close for inclement weather? Do we get a refund on classes?
When Park Hill cancels classes due to weather, the Aquatic Center will evaluate the weather conditions and post on the website if the facility is closed. While the School District may close due to frigid air temps that may put students at risk while waiting on their school buses, the Aquatic Center is not impacted in the same manner. Alternatively, while streets may be difficult to navigate in the early morning, the afternoon hours often allow KCMO road crews the opportunity to clear streets and make travel more viable for our evening class offerings.
While we do not offer make up classes, we do provide "credit" for missed classes that may be used towards future class registrations. This will be applied to your Active Network account.
When are refunds issued for classes?
- If a class is canceled due to lack of enrollment.
- If a refund is requested at least 24 hours before the first class is held.
- No refunds will be given after a class meets. Students assume the risk of changes in personal affairs or health.
Are there minimum class sizes?
We do require a minimum class size for each of our classes, but they do vary.
Can I teach private lessons at the Park Hill Aquatic Center?
We allow private lessons at our facility. Please sign-up for a lane as if you were going to swim laps. A membership will be needed or daily admission paid for all participants entering the water. We do not allow private lessons on Tuesday and Thursday nights due to group swim lessons. Private lessons are not allowed during any of our Swim lesson classes. Please see below for when those classes are happening.
Why are there lane sign-ups?
We started doing as a precautionary measure during COVID restrictions, but we are keeping sign-ups due to patrons enjoying the ability to reserve a lane.
I noticed that there were openings at a certain time, can I walk in and use that lane?
Yes! Please try to sign up prior to your arrival, but if you do just walk in and we do have a lane open, please check-in at the front desk and we would be happy to get you signed up for that lane.
How soon before my assigned time can I show up?
You may enter the facility 15 minutes before your sign-up time. If you notice your lane is empty, check with the staff and make sure there is a lifeguard on duty before you hop in early.
Do I need to check in when I arrive at the facility?
Yes, please check in with the front desk staff as you enter the facility. You will need to show your membership card or pay the open swim fee.
Can only one person swim in each lane?
No, we encourage lane sharing so everyone can have an opportunity to get in a lane. We also encourage when you sign-up, only reserving for the actual amount of people who will be using that lane.
Do I have to be in the water if my child wants to swim?
If your child is 8 years old or younger, a parent or guardian must be in the water with the child. Parent/guardians will need to remain on the pool deck supervising children who are aged between 9-13 years.
Will the diving boards be open?
Yes, unless Twisters Dive Team is practicing. You will need to reserve lane 2 in the Diving Well in order to use the diving boards. Ask the lifeguards prior to going off the diving boards.
Can I bring floaties?
Yes, however inner tubes must be see-through so our guards can see potential dangers under and behind the tube. Arm floaties and noodles are also welcome. None of these devices count as a lifejacket. If a child is unable to swim on their own, they must have an adult in the water with them.
What happens if I lose my membership card?
We will charge a $5 replacement fee and provide you a new one.
